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Sales are the key to success in business, so it is important to be able to carry them out correctly. Today we will tell you about some of the techniques that can increase your sales by several times.
These tips will be useful both for phone sales managers and those who work in e-commerce or in traditional stores.
1. Respond faster
If a potential client asks to call back (ordered a call, leaving an application on the site, etc.), then you do not need to delay. Contact him immediately. It is shopify website design proved that the sooner you will answer, the more likely it is that a potential customer will become your real customer. A study conducted in 2007, 2012 and 2014 by Insidesales in 14,061 U.S.-based companies found that companies that are backed within 5 minutes were nearly 100 times more likely to move the leads to the next stage of the sales funnel.
22. Do it 6 times
Most sales managers are given after a second phone call attempt. This is a very common mistake! Studies show that the key to success is six phone calls. The Velogcify report, mentioned above, says that as many as 93% of the lids can only be obtained after the sixth attempt.
3. Speak on Wednesdays and Thursdays
The success of your call is also influenced by the day of the week on which you decided to contact the client. Perhaps you can guess why Monday is not the best day to try to contact your customers. But when is the best time to try to make contact with them? Studies show that Wednesday and Thursday are the most favorable days for calling your potential customers.
4. Do not take extra time
Try not to let a potential client hang a tube. So instead of asking questions, for example, “Do you have a minute to talk?” Or “Can you say now?”, “I hope I have not caused you inconvenience...”, Say that the conversation with you will not take much time. At this point, it is worth pinpointing to determine exactly how long you will need, and be sure to adhere to restrictions. Otherwise, you may annoy the client.
Why? We like the specifics, and the people who use it are more trustworthy. Agree that the offer: “I will borrow from you exactly 3 minutes” sounds more realistic than “It will only take 1 minute”.
5. Be a smile!
You should smile from the first seconds of the conversation, even if you talk on the phone. Don’t worry, your interlocutor will notice the difference. When we smile, our voice sounds different. Do not be afraid to joke (in moderation), bring life to your conversation, to work not according to the standard scheme. The client should not feel as if your call to him is just another call to some unknown person. |
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